Check In And Check Out
Check in time is 3:00pm on the day of arrival. Should the apartment be available an early check-in can be arranged on the day. Check out time is 11:00am on day of departure. Late check out can be arranged, subject to availability. Luggage can be stored for you by our friendly staff.
A minimum stay of 3 consecutive nights applies. 2 night minimum stay is available on request for studio rooms.
Airport transfers can be arranged the cost is $34 per person one-way on a Shuttle Bus, otherwise, travel in comfort with a Sedan Limousine (2 people $175 one-way), a Super Stretch Limousine ( Ford Ghia - price per vehicle) (1-9 people $280 one way), or a Standard Stretch Limousine (up to 7 people $230 one-way). Luggage is not a problem, and champagne can be ordered (at additional charge) for your scenic trip to Port Douglas. If you require this service please advise flight details and time of arrival.
NB: For early morning flights, please book room for the day before to secure an early check in.
Please note that children from the age of 16 years old are welcome.
Monday to Friday- 8am to 6pm/Saturday- 9am to 5pm/Sunday- 9am to 4pm – Guests checking in outside Reception hours please advise the Shantara Team, we will then be able to advise the procedure of access and assistance for after hours.
Shantara Guests can contact one of the Shantara Team members after hours from their apartment telephone, there is always someone on call to assist.
PAYMENTS AND CANCELLATION POLICY
A deposit of 1 nights’ accommodation will be charged to the credit card provided to secure your booking. The balance of your booking and any sundries is payable during your stay with us or on your departure. For bookings made 7 days or less prior to arrival the full booking amount is required to secure the booking.
Cancellations must be received in writing by email or fax, to Shantara Resort Port Douglas. Cancellations will not be deemed to be received until you have written confirmation from Shantara Resort Port Douglas. If you have not received acknowledgement within two days, please contact us at the resort on (07) 4084 1400.
Cancellations received 30 days or more prior to the arrival date - the deposit will be refunded in full less a $50 administration fee. The administration fee covers the cost of processing the booking, receipting the booking and banking the money, cancelling the booking from the system, processing refund via electronic medium and meeting bank charges.
Cancellations received less than 30 days prior to the arrival date will forfeit the full deposit paid.
Cancellations received 14 days or less to the arrival date, or amendments to the booking, or failure to arrive at the hotel, a cancellation fee of the full amount of the booking will be charged (i.e: if booked for 5 nights then 5 nights’ accommodation will be charged).
There is no refund for early departures and a full accommodation cost will be incurred. This policy is applied to cover the distinct possibility of our inability to relet the room at that late a stage. Should the room be relet a refund of the booking difference will be applied.
We recommend that you take out Travel Insurance to cover unforeseen circumstances.
Any requests pertaining to your booking are a REQUEST ONLY and are not guaranteed.